Frequently asked questions to help you buy a voucher, a gift box or an item - Hôtel Arcanse
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format, allowing the recipient to quickly book their stay dates at Hôtel Arcanse.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several formulas, such as the Arcachon getaway for families or the Arcachon parenthesis for two, for unforgettable stays at Hôtel Arcanse.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can choose to send the gift box directly to the recipient without indicating the amount. To do this, select the 'Hide the amount' option when placing your order at Hôtel Arcanse.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when placing your order. Digital delivery is immediate, while mail delivery and in-person pickup are subject to the conditions of the Hôtel Arcanse establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes and sent immediately in digital format. Take advantage of this opportunity to offer unforgettable stays at Hôtel Arcanse.
How do I create a group fund and invite people?
To create a kitty and offer a stay at Hôtel Arcanse, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link. The booking and usage conditions are specified during the purchase, at our establishment Hôtel Arcanse.
How can I choose the amount for a gift card?
To choose the amount for a gift voucher, select from the available options according to your budget. The amounts are predetermined by the gift boxes offered, ranging from 100 € to 250 € for stays at Hôtel Arcanse.
How can I log in to my account?
To access your account, go to the login page of our website and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it. You will then be able to manage your Hôtel Arcanse gift boxes.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at Hôtel Arcanse.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Hôtel Arcanse gift boxes at the same time. They will all be included in your order and sent simultaneously.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Hôtel Arcanse website.
How do I purchase or give a gift box?
To offer a gift box from Hôtel Arcanse, select the box of your choice from our different options, add it to your cart and complete your order online. You can customize your box with a message before giving it to your loved one, for an unforgettable stay in Arcachon.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our Hôtel Arcanse gift boxes allow the recipient to choose from our various experiences. They can opt for a family stay, a romantic getaway, or a solo escape, according to their preferences, at our Hôtel Arcanse establishment.
Can I modify or cancel my order?
The modification or cancellation of your gift box order depends on the reservation conditions of the Hôtel Arcanse establishment.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, Hôtel Arcanse.
Is the gift box customer service reachable by phone?
The customer service of Hôtel Arcanse is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment, Hôtel Arcanse.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment, Hôtel Arcanse.
Is there a dedicated customer service for gift boxes?
The customer service of Hôtel Arcanse is at your disposal for any questions regarding your gift box and its use.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at Hôtel Arcanse. You will find practical information about its validity, usage, and the included services to fully enjoy your stay at our establishment, Hôtel Arcanse.
Is spa access included in my gift box?
The Hôtel Arcanse gift boxes do not mention spa access as included. The included services depend on the gift box chosen at your Hôtel Arcanse establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has the same services as other guests at Hôtel Arcanse, subject to booking conditions and availability.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified on the box or in the accompanying information booklet. You will find there the stay options, such as the Junior Suite for a family getaway or a romantic retreat, as well as the facilities like the equipped kitchen and the large terrace of the family apartment, offered by our establishment Hôtel Arcanse.
Is parking included in my gift box?
The Hôtel Arcanse gift box does not include parking. To fully enjoy your stay, you can park near the Hôtel Arcanse establishment.
Is breakfast included in my gift box?
Breakfast is not systematically included in the Hôtel Arcanse gift boxes. To confirm the included services, check the conditions of your gift box.
Is special attention given to the recipient of a gift box?
Hôtel Arcanse pays special attention to gift box beneficiaries, with tailored services for moments shared with family or as a couple. You will enjoy an unforgettable stay in the heart of Arcachon, in a place that blends the typical universe of the region with lifestyle hospitality. The Hôtel Arcanse establishment has thought of every detail to offer you a convivial and soothing interlude.
Is a welcome drink included in my gift box?
Hôtel Arcanse offers a welcome drink to its guests to start their stay on a friendly note.
Should we bring towels to the Spa?
The towels are provided by the Hôtel Arcanse establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. The boxes are available in different formulas, suitable for family or couple stays, and offer varied experiences in Arcachon. Choose the ones that best meet your needs and offer a memorable getaway to your colleagues, with the Hôtel Arcanse.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The gift boxes are available for immediate dispatch in digital format, or in paper version according to your preferences, at our establishment Hôtel Arcanse.
Do you offer preferential rates for bulk purchases?
Decreasing rates apply for large quantity purchases, with a customized quote based on the volume ordered at Hôtel Arcanse.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options, tailored to your specific needs at our Hôtel Arcanse establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number and the new details. Your gift box will be updated for your establishment Hôtel Arcanse.
How can I leave a review for my gift box?
You can share your experience and leave a review about your gift box by logging into your customer account. This option is available to all recipients of gift boxes from our establishment, Hôtel Arcanse.
How can I contact the store?
For any questions regarding your gift box, you will find detailed information on our website. The boxes are sent immediately in digital format, allowing the beneficiary to book their dates directly with the Hôtel Arcanse establishment.
Is there a dress code for the gift box?
At Hôtel Arcanse, there is no specific dress code enforced. The establishment favors a friendly and lifestyle atmosphere, where you can feel comfortable and fully enjoy your stay.
From what age can I get a treatment?
The minimum age to receive a treatment depends on the establishment's conditions. At Hôtel Arcanse, we invite you to explore our gift boxes for moments of relaxation with family or as a couple.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at Hôtel Arcanse. The beneficiary can choose their stay dates directly with the Hôtel Arcanse establishment.
How can one access the hotel from the airport?
To access Hôtel Arcanse from the airport, you can take a taxi or a private transportation service. The hotel is located just steps away from the beach and the city center of Arcachon, making it an easily accessible destination. Hôtel Arcanse.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is possible depending on the facilities of the establishment. Hôtel Arcanse welcomes you in a place blending the typical universe of Arcachon with lifestyle hospitality.
Are pets allowed in the establishment?
Hôtel Arcanse accepts pets, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus are available on the detailed sheet of each box or directly on the partner establishment's website. Conditions may vary depending on the Hôtel Arcanse establishment.
What are the hours of operation?
The opening hours of Hôtel Arcanse are available on its website. The establishment is located just steps away from the beach and the city center of Arcachon, offering an ideal setting for a family or couple's getaway.
Is there parking available near the establishment?
Hôtel Arcanse does not have a private parking lot, but parking spaces are available nearby on the surrounding streets or in the public parking lots of Arcachon. Enjoy your stay at this Hôtel Arcanse establishment.
What are the delivery methods for gift boxes/vouchers?
The Hôtel Arcanse gift boxes are sent immediately by email in digital format, allowing the recipient to book their stay dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You receive your gift box in digital format immediately after your purchase, and the lucky recipient can book their dates at our establishment, Hôtel Arcanse.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays at Hôtel Arcanse. For additional items, you can check the conditions of the Hôtel Arcanse establishment.
Is the gift box available in physical format?
The Hôtel Arcanse gift box is available in physical format, but you can also choose a digital version for immediate delivery. Enjoy this getaway to Arcachon at our Hôtel Arcanse establishment.
Is the box presented in a neat packaging?
The Hôtel Arcanse gift box is presented in a carefully crafted and elegant packaging, ready to be given for an unforgettable getaway to Arcachon.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box. It will be sent immediately by email, allowing for a quick presentation to the lucky recipient. Take advantage of this practical option at Hôtel Arcanse.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order on our official store. The box is sent in digital format immediately after your purchase at our establishment, Hôtel Arcanse.
Do you deliver gift boxes internationally?
The Hôtel Arcanse gift boxes can be delivered internationally. Shipping costs and delivery times vary depending on the destination, and the digital version of the box is sent immediately.
What are the delivery times for gift boxes by mail?
The Hôtel Arcanse gift boxes are sent immediately in digital format after your purchase, allowing you to offer an unforgettable stay in Arcachon.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The lucky recipient can then book their stay dates at Hôtel Arcanse according to availability.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their dates quickly. You will receive your Hôtel Arcanse gift box in digital form as soon as your order is finalized.
How can I track my order?
To track your gift box order, log in to your account on our website. Your digital gift box is sent immediately after your purchase, and the lucky recipient can book their dates at our establishment, Hôtel Arcanse.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and you pay the best rate directly to the establishment. Take advantage of this offer at Hôtel Arcanse.
What is the delivery time for my gift voucher if I choose postal delivery?
The gift voucher is sent immediately in digital format after your purchase. You can thus offer it without delay to its beneficiary, who will be able to book their dates at the Hôtel Arcanse establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Hôtel Arcanse, your gift box remains valid. You can use it for a new reservation according to the conditions of Hôtel Arcanse.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. You can enjoy your stay at Hôtel Arcanse, located just steps away from the beach and the city center of Arcachon, for a family or couple's getaway.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the Hôtel Arcanse establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Hôtel Arcanse.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can explore the Arcachon Basin at your own pace from our Hôtel Arcanse.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is indicated during the booking. This deadline allows for flexibility in organizing your stay at Hôtel Arcanse.
Is it possible to reschedule without fees with a gift box?
The date of your stay at Hôtel Arcanse can be postponed according to the conditions applicable to your gift box. These terms are specified at the time of purchase and when booking your stay.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a stay or an experience at Hôtel Arcanse.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings. You can discover our offers online and choose the one that suits the occasion to celebrate, directly from our establishment Hôtel Arcanse.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes tailored for birthdays, getaways with friends, or family stays at Hôtel Arcanse. Our offers, such as the Arcachon Getaway for Families or the Family Pied-à-Terre, are designed for shared and unforgettable moments at our establishment, Hôtel Arcanse.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Hôtel Arcanse gift boxes are official and guaranteed without intermediaries, offering you authentic experiences and secure payment directly to the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Hôtel Arcanse gift boxes correspond to those offered by the establishment, with options adapted for family or couple stays. The boxes offer nights in a Junior Suite or a family apartment, with specific rates and equipment for each formula, directly at Hôtel Arcanse.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. You can enjoy your stay at Hôtel Arcanse to explore the Bassin d'Arcachon and its treasures, with ease.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box. You can pay directly from our official Hôtel Arcanse store.
Is online payment secure?
The online payment for your gift box is fully secure, with a direct payment to the establishment Hôtel Arcanse.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal directly on our Hôtel Arcanse website.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Hôtel Arcanse, located just steps away from the beach and the city center of Arcachon. Each box allows you to enjoy an overnight stay or a meal at our establishment, blending the typical universe of Arcachon with lifestyle hospitality.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at Hôtel Arcanse.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to offer, allowing the lucky recipient to book their stay dates at Hôtel Arcanse.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of Hôtel Arcanse gift boxes.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Hôtel Arcanse.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The gift boxes from Hôtel Arcanse are customizable and sent immediately in digital format, allowing the recipient to book their dates directly with the establishment.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your payment, you can use a credit card, PayPal, Apple Pay, or Google Pay. The Hôtel Arcanse gift boxes are sent immediately in digital format, allowing the recipient to book their stay dates directly with the establishment.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at Hôtel Arcanse. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. All payments are secure, and the gift box is sent immediately in digital format. Enjoy your stay at Hôtel Arcanse.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for Hôtel Arcanse. Check its validity and usage in the general terms and conditions of our establishment, Hôtel Arcanse.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the Hôtel Arcanse establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of your gift boxes, according to the conditions of the Hôtel Arcanse establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for the recipient at Hôtel Arcanse.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the offers. For example, you can choose between family or couple stays, with rates adapted to each formula. All conditions are specified at the time of purchase at our establishment, Hôtel Arcanse.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, Hôtel Arcanse offers premium packaging options. You can choose the packaging during your online order to give an even more elegant gift.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding, directly during your online purchase. Hôtel Arcanse allows you to choose and customize your gift box according to your preferences, with immediate digital delivery.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions in your possession. Refunds are possible according to the terms specified at the time of purchase, at our establishment Hôtel Arcanse.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Hôtel Arcanse paper gift box, a duplicate can be issued subject to availability. The digital gift box is sent immediately after purchase, which helps to avoid any loss.
Can partially used gift boxes be refunded?
The Hôtel Arcanse gift boxes, once partially used, cannot be refunded. The terms of use are specified at the time of purchase, at our Hôtel Arcanse establishment.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Hôtel Arcanse gift box for another of equal or greater value, subject to the establishment's exchange conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box for Hôtel Arcanse, as it is a service. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the purchase conditions. At Hôtel Arcanse, you can book your dates directly with the establishment to enjoy your stay.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo of the box will be necessary to process your request quickly according to the conditions of the Hôtel Arcanse establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of Hôtel Arcanse. These conditions are specified on the gift box description page at the time of purchase.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the voucher before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at Hôtel Arcanse.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, Hôtel Arcanse does not issue a credit. The terms of use are specified at the time of purchase.
How can I redeem the cashback?
To use your gift box, simply book directly with Hôtel Arcanse and specify that you have a gift voucher. The recipient can choose their stay dates according to availability and fully enjoy their Arcachon getaway.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at Hôtel Arcanse depend on the purchase conditions. Refunds are possible according to the terms specified at the time of your order, at our establishment Hôtel Arcanse.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Hôtel Arcanse gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, at our Hôtel Arcanse establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes, particularly during peak periods. Check the available dates when making your reservation to fully enjoy your stay at Hôtel Arcanse.
Is booking with a gift box subject to availability?
Your reservation with a gift box at Hôtel Arcanse is subject to the availability of the establishment. We recommend booking as soon as possible to guarantee your stay.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. Hôtel Arcanse.
Do I need the gift box number to make a reservation with a gift box?
To book your stay at Hôtel Arcanse with a gift box, you will need its number. This number is required to validate your reservation at our establishment, Hôtel Arcanse.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Hôtel Arcanse, located just steps away from the beach and the city center of Arcachon, welcomes you in a place that blends the typical universe of Arcachon with lifestyle hospitality.
Can I use my gift box on holidays?
The use of your gift box at Hôtel Arcanse is possible on holidays, subject to the availability of the establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability at Hôtel Arcanse. You will be able to book your dates directly with the establishment according to the conditions of the gift box.
Can I book online with my gift voucher?
Booking with a gift box at Hôtel Arcanse is done directly with the establishment, which will welcome you for an unforgettable stay in Arcachon.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Hôtel Arcanse.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at Hôtel Arcanse, located just steps away from the beach and the city center of Arcachon.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of Hôtel Arcanse establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Hôtel Arcanse. Any additional charges or options, such as extra services or meals not included, are at your expense. The reservation and usage conditions are specified at the time of purchase.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. It cannot be modified, but you can book your stay dates directly with the Hôtel Arcanse establishment.
Can my gift box be used all at once?
Your gift box for Hôtel Arcanse can be used in a single visit. You can book an overnight stay or a full getaway according to your preferences, directly with the Hôtel Arcanse establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the Hôtel Arcanse establishment in Arcachon. It allows you to enjoy an unforgettable stay in our lifestyle hotel, located just steps away from the beach and the city center.
Is my gift box valid in only one establishment?
Your gift box is valid for one night at our establishment, Hôtel Arcanse in Arcachon. You will thus be able to enjoy our friendly atmosphere and our ideal location just steps from the beach and the city center.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on availability at the time of your reservation. Hôtel Arcanse offers upgrade options for an additional fee, according to the conditions in effect during your stay.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. It allows you to enjoy an unforgettable stay at Hôtel Arcanse, ideally located just steps away from the beach and the city center of Arcachon. Enjoy this convivial and soothing interlude at our establishment, Hôtel Arcanse.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on availability and the services chosen at our establishment, Hôtel Arcanse.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon arrival when using your gift box at Hôtel Arcanse.
Do you accept pets?
Hôtel Arcanse accommodates pets according to the establishment's conditions, which should be verified at the time of booking.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Hôtel Arcanse, log in to your account and follow the instructions on our website. You will be able to choose your dates and enjoy your stay at our establishment, Hôtel Arcanse.
Do I need to create a customer account to purchase a gift box?
Creating a customer account is not necessary to purchase a gift box. You can place an order as a guest and fully enjoy your stay at Hôtel Arcanse.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability and reservation conditions of our establishment, Hôtel Arcanse.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel Arcanse are set according to the reservation conditions. You will be able to view them when booking your stay.
What services are included in a gift certificate?
The services included in a gift voucher for Hôtel Arcanse depend on the chosen box set. For example, some box sets include an overnight stay in a Junior Suite for four people, while others offer a stay in an apartment with a fitted kitchen and terrace. The details are specified at the time of booking, at our establishment Hôtel Arcanse.
What is the difference between a gift box and a free amount voucher?
A gift box from Hôtel Arcanse offers a choice among predefined experiences, such as an overnight stay or a meal, while a voucher with a free amount allows you to pay for a service up to the chosen amount in our Hôtel Arcanse establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to offer an unforgettable stay at Hôtel Arcanse.
How do I use a gift box during booking?
To use your gift box at Hôtel Arcanse, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and fully enjoy the Arcachon experience offered by Hôtel Arcanse.
Can the gift box be transferred to a third party?
You can give the gift box to a third party. Simply enter the recipient's name during the order or change the assignment after purchase, in your customer account. The box is valid for one night at our establishment, Hôtel Arcanse.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. Degressive rates apply for bulk purchases, with a customized quote based on the ordered volume at Hôtel Arcanse.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a digital copy will be sent to you immediately after confirmation of your purchase, according to the conditions of the Hôtel Arcanse establishment.
What is the validity period of a gift box?
The Hôtel Arcanse gift boxes are valid for a year from the date of purchase. This duration allows the recipient to fully enjoy their stay in Arcachon, at our Hôtel Arcanse establishment.
Are children allowed?
Hôtel Arcanse welcomes children and offers Junior Suites that can accommodate up to four people, ideal for family stays in Arcachon.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the Hôtel Arcanse establishment.
Is the spa access private?
Access to the spa is not mentioned as private in the services offered by Hôtel Arcanse. To learn more about the available facilities and services, you can explore the details of the gift boxes offered by Hôtel Arcanse.
What types of gift boxes do you offer?
We offer gift boxes for family stays, romantic getaways, or nights in Arcachon. Options include nights in a Junior Suite or family apartment, with prices varying depending on the type of stay chosen. Enjoy the hospitality and lifestyle atmosphere of our establishment, Hôtel Arcanse.